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Effective Date: [19th May,2026 ]
Prime Collies Australia (“we”, “us”, “our”) is committed to protecting the privacy of visitors to primecolliesaustralia.com and customers who interact with our breeding programme. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your information.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal information that you provide to us directly, including:
- Contact information: name, email address, phone number, and any details you include in messages sent through our contact form
- Order and reservation information: billing and shipping address, payment details (processed by our payment provider), and any preferences relating to your puppy
- Communication history: records of emails, enquiries, and conversations relating to your interest in a puppy
We also collect limited technical information automatically when you visit our website, including:
- IP address and approximate location
- Browser type and device information
- Pages visited, time spent, and referring website
- Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
We use your personal information to:
- Respond to enquiries and requests for information about our puppies
- Process reservations, deposits, and sales
- Arrange pickup, transport, or delivery
- Provide ongoing support and advice as your puppy grows
- Maintain accurate records for veterinary, microchip, and pedigree purposes
- Improve our website and the services we offer
- Comply with legal and regulatory obligations
We do not use your information for unsolicited marketing without your consent.
3. Sharing With Third Parties
We do not sell your personal information. We share information only where necessary, including with:
- Payment processors (e.g., Stripe, PayPal) to complete transactions
- Pet transport providers when arranging delivery of a puppy
- Veterinarians and microchip registries as required for puppy health, identification, and registration
- Our website hosting and email providers (Hostinger) who store data on our behalf
- Law enforcement or regulatory bodies where required by law
All third parties are expected to handle your information in line with their own privacy obligations.
4. Payment Information
We do not store credit card or banking details on our servers. All payments are processed by reputable third-party payment providers who comply with PCI DSS standards. Please refer to your payment provider’s privacy policy for details on how they handle financial information.
5. Cookies and Website Analytics
Our website uses cookies and similar technologies to:
- Maintain your shopping cart and session while browsing
- Remember preferences such as language or region
- Measure website performance using analytics tools (e.g., Google Analytics)
You can disable cookies in your browser settings, but some parts of the website (such as the checkout) may not function correctly without them.
6. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. These steps include encrypted (HTTPS) connections, secure password practices, and access controls on our hosting account.
No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate or out of date
- Request deletion of your information, subject to legal record-keeping requirements
- Withdraw consent for marketing communications at any time
- Lodge a complaint if you believe we have mishandled your information
To exercise any of these rights, contact us using the details in Section 11.
8. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected such information without parental consent, we will delete it promptly.
9. International Data Storage
Our website and email are hosted by Hostinger, which may store data on servers located outside Australia. By using our website, you consent to your information being transferred and stored in these locations. We take reasonable steps to ensure your information is protected wherever it is held.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version, with its effective date, will always be available on this page.
11. Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:
Email: info@primecolliesaustralia.com
Location: Darwin, Northern Territory, Australia
If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
